Invicta Accounting| Covid 19 Blog Series| September 2020

Invicta in Lockdown In the last edition of our Covid 19 Blog, Chamber member, Rob Todd from Invicta Accounting gives us his insight into how the team dealt with such uncharted territory.

Date: Tuesday 01 September 2020

Invicta in Lockdown

In the last edition of our Covid 19 Blog series, Chamber member, Rob Todd from Invicta Accounting gives us his insight into how the team dealt with such uncharted territory.

A period of forced lockdown, all staff working from home, face masks and hand sanitiser at every turn.

Not something we at Invicta considered as being a real threat to business. Whilst every company has a disaster recovery plan and contingencies, did we ever truly believe that it would be required?

Lockdown has taught us numerous lessons and some which have certainly improved the way the office operates now we are back.

We actively encouraged staff to set up an individual space, this meant somewhere you could call ‘work’. Not the dining table with the kids running round. Key to this was also discipline, something that is accepted with working from home is that productivity can dip. But its how you manage that dip, how do you maintain standards whilst accepting that people are at home with families.

In managing the dip, we implemented a virtual whiteboard that was shared amongst all staff where you would put up your jobs for the week plus anything else that comes in that needs attention. Then as the week progresses you strike off the jobs. That way you can see tangible progress, creating a light at the end of the tunnel scenario. Not a case of ‘what have I achieved’ but a visual of ‘what I have achieved’, amazing how swapping two words rounds has a very different effect on morale.

Teamwork and communication as expected was crucial, it is easy to talk when you are sat in the office opposite someone. But suddenly, it is a case of me, myself and I. We utilised the VOIP phone system and held daily team conference calls and actively encouraged each other to check in and not feel tentative about picking the phone up for help.

What it also truly enforced for us was cloud accounting, we have always been fans of cloud accounting, long before lockdown. But throughout lockdown the fact we could keep our clients records up to date and that systems were current accurate reflections meant that any business decisions were made from current available data as opposed to something from a few weeks prior. Crucial for a lot of clients who had to watch all outgoings carefully.

We felt the industry prior to COVID-19 was slowly accepting cloud accounting as the norm, however once COVID-19 has had a say more and more clients are moving over and embracing the digital offerings out there.

These abilities and processes were key to Invicta and ensured we came back to the office knowing that it was not going to be a case of playing catch up or constant issues.

We have come out of it far better than we went in. Staff are happier and more importantly our clients have not experienced a drop-in service.

Staff have come out the other side better organised and more proactive with aspects of their daily routine. It has created more unity in the office as everyone has learned that we are all fighting towards the same goal.