Manx Telecom announces new broadband network | September 2021

As part of its continuous programme of investment in telecoms infrastructure in the Isle of Man, Manx Telecom will be replacing the existing broadband network in a phased programme beginning in September 2021.

Date: Thursday 09 September 2021

The new network will introduce an enhanced core broadband network which leverages fibre technology, offers significant upgrade in capacity and is based on the technology for the future.

Broadband customers will be migrated to the new network area by area across the Island. Work will take place overnight between midnight and 6am and means users will experience a loss of service for around four hours as their service is moved from the current system to the new one. Customers will be able to find out more information online and details of which area is being migrated will be made available a week in advance.

Commenting on the work, Manx Telecom CEO Gary Lamb said, “The past 18 months has demonstrated how important it is for people to remain connected in an uncertain world where we have all experienced new stresses and strains due to the pandemic.

“This upgrade has been a prioritised as a result of increased demand for broadband, both for work and for leisure over this period. It will give us additional resilience and flexibility in how we are able to manage internet traffic in the future, especially in the situation where an unexpected fault occurs.

“I would like to thank our customers for their support and patience during the last few months. Like other businesses, Manx Telecom has had to overcome significant staff absences due to COVID-19. The ripple effect of this has meant slight delay to some engineering appointments and reduced teams working to rectify issues.

“Despite having fewer people, we have strived to resolve issues as quickly as possible and to provide a high level of customer service. I am greatly indebted to our staff who are working hard to achieve this in difficult circumstances and we remain committed to keeping our customers connected at the same time as safeguarding the wellbeing of our employees.”