Manx Telecom Launches Free Home Wi-Fi Visits for all Fibre Customers

Manx Telecom has launched a free home Wi-Fi support service for all of its fibre customers, with appointments available across the Island, to soon include evenings and weekends.

The Manx Telecom Home Wi-Fi Team goes far beyond a standard installation. A dedicated local team scans the property for signal dead spots, connects every device in the home, sets up parental controls and stays until everything works in every room. The service is included at installation for new fibre customers and can be booked at any time by existing customers experiencing Wi-Fi issues.

The launch responds to the growing complexity of the connected home. The number of devices that need a connection is growing every day in homes across the Island, and even the fastest fibre line can feel slow in certain spots if the Wi-Fi carrying it around the house isn’t set up well. No two homes are the same: the thick stone walls of a Manx cottage treat a signal very differently to a modern apartment, and a household of online gamers needs different tuning to one that mostly streams and browses.

Gavin Smith, Head of Customer at Manx Telecom, said: “We know how much Island homes rely on their connection, so we’ve built a team whose only job is to obsess over how Wi-Fi behaves inside our customers’ homes. They’re local people who understand Manx properties, the solid stone walls and signal quirks, and they won’t leave until the job is properly done. It's not just about running a cable and walking away - it's testing signal in every room, moving a router if it needs moving, and coming back if something's not quite right.”

Each visit includes a guided walkthrough of the Nokia Corteca app, which not only allows customers to see and manage their home network, but also lets parents set screen-time schedules, internet bedtimes and website blocking from specific devices. As the Island’s leading telecommunications provider, Manx Telecom says it is passionate about people enjoying the best connectivity available, and staying safe while they do.

A fixed fibre line into the home is the most reliable way to bring broadband into a property, and the new service is designed to make sure that reliability reaches every room. Visits can be booked at manxtelecom.com/homevisit or on 626626.